MTL Label Privacy & Cookie Policy

Effective Date: March 13th, 2024
 

Introduction

Welcome to MTL Label. We specialize in creating custom apparel, and we’re committed to protecting the privacy and security of our customers' personal information. This Privacy Policy applies to information collected through our website, mobile applications, and while using our online services.

 

Information We Collect

• Personal Information: This includes but is not limited to, your name, email address, phone number, shipping and billing addresses, payment details, and any other information you choose to provide us.
• Non-Personal Information: We gather data related to website usage, device identifiers, IP addresses, browser types, operating systems, referral URLs, device settings, dates and times of visits, and language preferences.

 

How We Collect Information

• Direct Interactions: Through account creation, purchases, customer service interactions, and participation in promotions.
• Automatically: Via cookies, web beacons, and other tracking technologies. We detail our use of these technologies later in this policy.

 

Use of Information

Your information is used to:

• Process transactions and provide our services.
• Personalize your MTL Label experience.
• Communicate with you about orders, inquiries, and our services.
• Improve and optimize our website and services.
• Conduct marketing and advertising efforts.
• Comply with legal obligations and enforce our terms.

 

Sharing Your Information

• Third-Party Service Providers: For processing payments, shipping orders, and providing IT and marketing support.
• Legal Obligations: When required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Consent: We may share information with other third parties with your explicit consent.

 

International Transfers

Your information may be transferred to, stored, and processed in a country other than your own. We ensure all data transfers comply with applicable law and are safeguarded with appropriate security measures.

 

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or limit the use of your personal information. Residents of Quebec, the EU, California, and other regions with specific data protection laws have additional rights.

 

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Security Measures

We employ robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

 

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

 

Updates to This Policy

We may update this policy to reflect changes to our information practices. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

 

Contacting Us

If you have any questions about this Privacy Policy, please contact us at info@mtl-label.ca.